Privacy Policy - Optima Rent d.o.o.

• Optima Rent d.o.o.
• Ulica kneza Ljudevita Posavskog 19
• 10410 Velika Gorica, Croatia
• OIB: 11390268066

reservations@optimarent.hr

+385 (0)1 6264 743

We collect only the data necessary to provide our vehicle rental services and conduct our business lawfully. This may include the following data:

• full name
• address
• phone number and email address
• booking details (pick-up location, date, time, vehicle model, etc.)

• data from your identity card or passport
• driving licence details
• credit card details for pre-authorisation
• signature and other identification documents

• driving information (e.g. fuel consumption, mileage)
• data on incidents and traffic violations
• communication with our support team (email, phone)

• IP address
• technical information about your device and browser
• cookies and analytics data (Google Analytics, only with consent)

We collect and process your personal data for the following purposes:

• entering into and performing the agreement
• vehicle pick-up and return
• charging rental fees, deposits, deductibles, and any damages
• communication related to the booking

• processing data in the event of traffic violations
• disclosing data to competent authorities where required by law

• protecting property and preventing misuse
• verifying user identity

• communication with users
• improving our services
• statistical and internal business analysis

• notifications about promotions and special offers
• sending offers and news about our service

You may unsubscribe from marketing messages at any time.

We do not sell your data or transfer it outside the EU. We share it only when necessary:

• payment processors (banks, card networks)
• IT support and booking systems
• accounting services

• police (traffic violations)
• courts or other authorities where required by law

• in the event of incidents, accidents, or breakdowns

• All partners process data solely in accordance with the GDPR.

We retain data only for as long as necessary for the lawful purpose of processing. Examples include:

• contract data: 10 years (statutory obligation to retain business records)
• booking data: until the end of the rental plus a reasonable period
• marketing data: until consent is withdrawn
• traffic violations: in accordance with statutory retention periods

• When data is no longer required, it is deleted or anonymised.

As a user, you have the right to:

• access your personal data
• rectify inaccurate data
• erasure ("right to be forgotten")
• restrict processing
• data portability
• object to processing
• withdraw consent at any time

To exercise your rights, contact us at:

mailto:reservations@optimarent.hr

reservations@optimarent.hr

• If you believe your rights have been infringed, you have the right to lodge a complaint with the Croatian Personal Data Protection Agency (AZOP).

We apply technical and organisational security measures, including:

• data encryption
• controlled access and authentication
• backups
• secure servers and protection systems
• mandatory employee confidentiality

• Your data is stored in accordance with best security practices.

• Optima Rent may update this Privacy Policy from time to time. All changes will be published on this page with the date of the latest revision. We recommend checking for updates periodically.

For any questions regarding personal data protection, you may contact us at:

reservations@optimarent.hr

+385 (0)1 6264 743

Ulica kneza Ljudevita Posavskog 19, Velika Gorica